Is a printer attached to the same port as the WIBU-BOX?ĭoes the system correctly recognize the WIBU-BOX/U?ĭiagnosis possibilities of the WIBU-KEY driverĪre all required driver files installed correctly? Is the WIBU-BOX attached to the proper port?ĭoes the computer recognize the ports and their I/O addresses correctly?Īre you using a special kind of computer or special kind of motherboard? The following activities need to be double-checked: Are all required driver files installed correctly? the WIBU-BOX cannot be detected by the driver. You can test these drivers by opening the WIBU-KEY Control Panel Applet or by using WKU32.EXE in the DOS-Shell.īoth programs should detact and list all the WIBU-BOXes attached to the local system. Even if they do not find WIBU-BOXes,īoth programs should start without any error message. Under Mac OS X and Linux you can test the drivers by using the WkConfig tool or by using WKU in the shell.Ī WIBU-BOX/P must be attached to a parallel port and a WIBU-BOX/SP must be attached to a serial port. If there are arrows on the WIBU-BOX case, these must point in the direction of the computer.

The configuration of the ports can be checked in the system control panel.

Ĭheck if used port is shown on the contents page in our WIBU-KEY Control Panel.

Some computers and motherboards that are not commonly used do not support the parallel ports with enough power to allow To change the configuration of the used ports, move to the settings pageĪnd check if this port is enabled ( you can also check this with wku32.exe in the DOS-Shell).Īlso check the port Adresse (disable system standard). This type of problem may occur, if there is only a WIBU-BOX or in addition a printer connected.Ī further possibility to solve the problem is the use of the delay factors.Īnother solution would be to consult your sofware developer and purchase a different type of WIBU-BOX for an alternative interface. Is the WIBU-BOX detected if the printer is turned off? Sometimes installed printer driversĬause problems. Was the WIBU-BOX/U recognized after the first connection to the USB-Interface by displaying the message 'New Hardware WIBU-BOX/U'Īnd were the necessary Plug & Play drivers automatically installed? See the printer support page for more information. Make sure that the concerning WIBU-BOX/U is correctly recognized in the device manager #Wibu box u driver drivers#